Inbound

  • Customer Service
  • Billing Support
  • Complaint and Problem Resolution
  • Bi-lingual Support
  • Claim Processing
  • Live Chat, Email and Faxing
  • Appointment Setting
  • Credit Card Activation
  • Customer Win-Back
  • Inquiry Service
  • Lead Qualification
  • Retention
  • Up-Selling/Cross-Selling
  • Rebates
  • Technical Support
  • Help Desk
  • Troubleshooting

The CID (Caller ID) can be restricted to display any number of your preference, with dialing capability to any state or country.

Calls are listened to by Quality Assurance. Supervisors and managers listen to calls frequently.

Any type of message that the customer requires can be played. It can be played while the customer is waiting to be attended to, and/or while the customer is on hold.